WE’RE A RENTAL MANAGEMENT COMPANY

Our History

2014
2014

Who are we?

[site_name] is an online booking agency for vacation rentals. We provide homeowners and property managers with the easiest, most effective way to earn rental income by eliminating the hassle, guesswork and frustration which comes with short-term rentals. We offer travelers and guests the best possible rental experience through our concierge service, which keeps them coming back.

Your second home doesn’t have to be a second job. [site_name] reduces the time you’ll spend managing your vacation rental, while maximizing the income your home generates. We’ll create a professional listing for your property and market it on top websites such as Airbnb, FlipKey, HomeAway and VRBO. Our in-house reservations team responds to inquiries 24×7. We take care of all pre-stay and post-stay arrangements and communications with guests.

We’re like your own personal sales, marketing and customer service team, except we’re better. We’re constantly learning from our experiences managing rentals for all of our clients and guests. We use all the tools a large sales organization employ such as Customer Relationship Management software and an internal Knowledge Base to ensure no conversation is lost or question is left unanswered. This allows us to operate more efficiently and consistently than our competitors to provide the best service possible.

Our Story

[site_name] was born out of first hand experience. As an avid traveller and frequenter of airbnb rentals, a common complaint was echoed time and time again from hosts: it’s great money, but it takes too much time to manage. New hosts expressed frustration with the amount of setup required to get their listing online. They were also unaccustomed to the process of reviewing tenants and handling a stream of inquiries about their properties. They all wished there was some sort of service which would remove all these pain points so they could focus on more important things taking a vacation! While other hosts aspired to expand their business, but were limited in the number of hours they could spend to manage their listings while still providing a high level of service.

Renting your property on vacation rental sites is easy. The problem is that it takes a lot of experience to do it correctly. Rather than be forced to learn the hard way, we help you get started right off the bat with comprehensive services to get your listing in front of prospective renters as fast as possible.

My name is Erik Osterman, and I’m the founder, owner, and president of [site_name], one of the fastest-growing online vacation rental management companies. I got into this business because I saw how much time property owners were wasting on management. With my background in high stakes internet startups, I knew I could do a better job at it.

Our passion for what we do transfers into our services

365
Days per year
24
Hours a day
4
Hour Service Level Agreement (SLA)
100%
Satisfied Customers

Our Mission

Our Roadmap starts with our mission. It declares our purpose as a company and serves as the standard against which we weigh our actions and decisions.

  • To remove the hassle (and expense) of getting a property listed and booked
  • To elicit moments glee in our hosts and guests
  • To create value and make a difference

Our Vision

The world is changing all around us. To continue to thrive as a business over the next ten years and beyond, we continually look ahead in order to understand the trends and forces which will shape the industry. We strive to move swiftly. To prepare for what’s to come, we must anticipate what will happen tomorrow, today. That’s what our Vision is all about. It creates a long-term destination for our business together with our customers and provides us with the “Roadmap” for winning as the rental landscape adjusts and expands.

Our Values

We hold ourselves to a set of high standards. These our our values. Whether you work with us as a homeowner, property manager, employee or traveler, you will see our values in action:

  1. Integrity: Be direct and follow through with all actions
  2. Collaboration: work together to solve problems
  3. Accountability: Communicate successes and failures
  4. Reliability: Be dependable. Communicate honestly and openly
  5. Thoroughness: Obsessive attention to detail
  6. Responsiveness: Never leave anyone hanging
  7. Efficiency: Do not repeat the same mistakes twice and constantly improve processes
  8. Empowerment: Enable others to act autonomously
  9. Adaptive: Embrace change to and improvise when dealt a curve ball
  10. Passion: Love for what we do and fix what we don’t

Market Focus

  • Focus on the needs of our customers and guests
  • Listen to the market through observation
  • Learn from our customers and experiences and be insatiably curious
  • Concentrate on execution every day
  • Evolve with the market place

Work Smarter

  • Act with urgency
  • Remain responsive to change
  • Adapt and change course when needed
  • Remain constructively discontent with the current system
  • Work smarter, not harder

Act Like Owners

  • Align our incentives with our customers
  • Be accountable for our actions and inactions
  • Steward system assets and focus on building value
  • Reward our employees for finding better ways to solve problems
  • Encourage employees to solve problems by thinking outside the box
  • Learn from our outcomes what worked and what didn’t

Supported Platforms

Your second home doesn’t have to be a second job. Let us help!

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